ICT-Helpdesk Supporter

As an international boutique agency with a digital heart, 21iLAB offers companies intelligent digital solutions for the web and applications for mobile devices. The solutions should be fun and easy to understand with the aim of increasing productivity and establishing new ways of working using the latest technologies.

Do you want to set new standards in the digital world together with us and actively help shape their future? We look forward to receiving your application.

Description

  • User support of several business units (1st and 2nd level) with regard to hardware and software, network as well as peripheral devices
  • Application support including interface support
  • Implementation of internal or interdisciplinary IT projects as a project member or sub-project manager
  • Collaboration in the installation, maintenance and administration of the client/server infrastructure (Windows/VMware environment)
  • Organisation and implementation of internal employee training

Requirements

  • Solid education as an IT specialist (completed apprenticeship, HTL degree in computer science or similar)
  • First professional experience on the IT helpdesk
  • Fluency in English and excellent knowledge of Microsoft and Apple products
  • Commitment, willingness to learn, reliability and flexibility
  • Team player and a service-oriented personality

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